Privacy Policy

CreatorHQ is operated by Gavin Williams, trading as CreatorHQ. References to we, us, or our mean CreatorHQ.

We collect information you provide directly and limited technical information collected when you use the website.

Information you provide

• Name, email address, WhatsApp/phone number, and contact details.
• Creator profile links, audience statistics, screenshots, brand preferences, and Sprint Arena answers.
• Project files, logos, images, copy, references, and feedback required to deliver your project.
• Payment-related order information such as amount paid, payment status, date, and transaction reference. Full card details are handled by the payment processor and are not stored by CreatorHQ.
• Messages you send by email, WhatsApp, forms, or other support channels.

Information collected automatically

• Basic analytics such as page views, referrer, approximate location, device type, browser type, and pages visited.
• Server logs and security information collected by hosting/infrastructure providers.
• Cookies or similar technologies used for essential site functionality and analytics, where applicable.

• To respond to enquiries and support requests.
• To process purchases, confirm payment status, and manage order records.
• To prepare, deliver, revise, and support CreatorHQ projects.
• To send transactional emails, project updates, invoices, receipts, and service notices.
• To send marketing updates only where you have opted in or where the law allows it, with the option to unsubscribe.
• To improve website performance, security, user experience, and service quality.
• To comply with accounting, tax, legal, fraud-prevention, and regulatory obligations.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects.

Where the Protection of Personal Information Act, 2013 (POPIA) applies, we process personal information lawfully, reasonably, and in a way that does not unnecessarily infringe your privacy. We generally process information because it is necessary to perform a contract, take steps at your request, comply with legal obligations, protect legitimate business interests, or because you have consented.

We do not sell, rent, or trade personal information. We share information only where reasonably necessary with:

• Payment processors, including Paystack or the provider shown at checkout, to process payments and manage payment records.
• Hosting, infrastructure, analytics, form, and email providers used to operate the website and deliver services.
• Professional advisers, where needed for accounting, legal, compliance, or dispute purposes.
• Authorities or legal processes, where required by law or necessary to protect our rights, users, or business.

Where appropriate, we use reputable third-party providers with their own privacy and security commitments and limit sharing to information reasonably required for the relevant service.

Online payments are processed by Paystack or the payment provider shown at checkout. CreatorHQ does not store full card numbers, CVV codes, or payment card credentials. Payment providers may process your payment information under their own terms and privacy policies.

We retain personal information only for as long as reasonably necessary for the purpose collected, including service delivery, legal compliance, accounting/tax records, dispute handling, fraud prevention, and legitimate business records.

• Project and client communication records are generally retained for up to 2 years after project completion unless a longer period is legally required or reasonably necessary.
• Marketing email data is retained until you unsubscribe or request deletion.
• Financial and transaction records are retained as required by South African tax, accounting, and legal obligations.

We use reasonable technical and organisational safeguards to protect personal information, including HTTPS, access controls, reputable service providers, and limiting access to information needed for service delivery. No internet transmission or storage method is completely secure, but we take privacy and security seriously.

If we become aware of a security incident affecting your personal information, we will take appropriate steps required by applicable law, which may include notifying affected users and/or the Information Regulator.

We may use cookies or similar technologies for essential site functionality, analytics, security, and performance. You can control cookies through your browser settings. We do not intentionally use advertising cookies to sell or broker personal information.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also object to certain processing, withdraw consent where processing is based on consent, and complain to the Information Regulator of South Africa.

To make a privacy request, email gavin@creatorhq.net.za or WhatsApp +27 67 403 1084. We aim to respond within 30 days.

CreatorHQ is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us and we will take appropriate steps to delete it.

CreatorHQ is based in South Africa but may work with creators and providers in other countries. Your information may be processed by service providers in other jurisdictions. Where this happens, we take reasonable steps to use reputable providers and protect the information appropriately.

Privacy questions or data requests: gavin@creatorhq.net.za or WhatsApp +27 67 403 1084. Business location: Gauteng, South Africa.